FAQs

What is the warranty period of my drums or hardware?
Who do I contact for warranty sevice for my drums or hardware?
What if my place of purchase is out of business or in another state?
How long does it take to get a warranty service evaluation?
What happens after the evaluation?
What if my drum or hardware is not repairable?
Is my warranty transferable?
How can I get parts for my drums or hardware?
What brand of drum heads are factory installed on Dixon Drums?

What is the warranty period of my drums or hardware?

Dixon Drums offers a 1-Year Limited Warranty. For warranty details, see the Dixon Drums warranty section.

Dixon Hardware offers a 1-Year Limited Warranty on 600 series hardware and a 5-year Limited Warranty on 700, 800 and 900 series hardware. For warranty details, see the Dixon Hardware warranty section.

Who do I contact for warranty sevice for my drums or hardware?

You need to contact your place of purchase with a copy of your sales receipt and request a warranty service evaluation. The dealer or service center should then contact Kaman Music and request a Return Authorization number.

For warranty evaluations and parts replacement please visit your place of purchase or any Dixon Hardware dealer.

What if my place of purchase is out of business or in another state?

Use our website's search engine to find a local Authorized Dealer for your product. Then contact them with a copy of your sales receipt and request a warranty service evaluation.

How long does it take to get a warranty service evaluation?

The dealer or service center must contact Kaman Music for a Return Authorization (RMA) number and shipping instructions. As a consumer, you are responsible for shipping charges to return the product to Kaman Music. Once in the possession of Kaman Music Corp, the evaluation normally takes 2-3 days.

What happens after the evaluation?

Kaman Music determines if the product is repairable and will repair it under the terms of the warranty policy for that product. The product will be returned to the dealer or service center, prepaid.

What if my drum or hardware is not repairable?

Kaman Music will replace the item with another one of equal value. In the case of a discontinued model, Kaman Music will replace the item with another of equal or more value.

Is my warranty transferable?

No, all Kaman Music warranty policies are valid only to the original purchaser with a warranty card on file or a copy of the original sales receipt as proof of purchase.

How can I get parts for my drums or hardware?

Contact your place of purchase to order parts. You need to provide the model and serial number of the product and a copy of your sales receipt if the part is under warranty.

What brand of drum heads are factory installed on Dixon Drums?

OUTLAW series drums feature Evans G2 Clear batter heads with Evans G1 clear Resonant heads. DEMON series drums feature Evans G1 coated batter heads with single-ply clear resonant heads. CHAOS series drums feature single-ply clear heads top and bottom. Snares feature a single-ply coated batter and a clear snare side bottom head.